Where is my order?

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, 24/7 via email at


How do I change or cancel my order?

Once an order is processing we regret that it cannot be changed or canceled.

Can I return or exchange an item?

If for any reason you are not completely satisfied with your Marian Hanna Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at, please view our website for step by step directions. Please note that eGift Cards cannot be returned or exchanged.


Are mink lashes cruelty-free?

Marian Hanna is a cruelty-free cosmetics line. 

Where do mink lashes come from?

We collect mink that are shed naturally during their seasonal shed and workers collect the shedding without disturbing them.  


What should I expect if I purchase a "Pre-Order" item?

Pre-Order is the ability to reserve a product prior to its official launch date. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.

When will I be charged for a Pre-Order purchase?

Marian Hanna does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.


Can't find the answer you are looking for?

Contact us via email or live chat for assistance.

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