Where is my order?
You can access your order status and history by signing in and viewing your account. You may also reach us for status updates, 24/7 via email at
How do I change or cancel my order?
Once an order is processing we regret that it cannot be changed or canceled.
Can I return or exchange an item?
If for any reason you are not completely satisfied with your Marian Hanna Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Marianhanna.com, please view our website for step by step directions. Please note that Marianhanna.com eGift Cards cannot be returned or exchanged.
Are your products cruelty-free?
Marian Hanna is a cruelty-free clean beauty line. We are Certified PETA Animal Test–Free and Vegan.
How is your brand green and eco-friendly?
Our products are free of toxic materials and ozone-depleting properties. Marian Hanna’s products are manufactured to be reusable and recyclable. Our product packaging is eco-friendly and biodegradable.
What should I expect if I purchase a "Pre-Order" item?
Pre-Order is the ability to reserve a product prior to its official launch date. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.
When will I be charged for a Pre-Order purchase?
Marian Hanna does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.
Can't find the answer you are looking for?
Contact us via email for assistance.